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Noticeboard

 ADELAIDE MEDICAL CENTRE NEWS



  • There are many services that patients can self refer into.  Please access the Camden GP website to see more.  https://gps.camdenccg.nhs.uk/topic/self-refer (Please note: just press continue when you see the initial message states "....for health care professionals only...)

  • Information for patients on nhs.uk around continuity of medicines supply if there is a no-deal EU exit has been updated.

  • Did you know that you can book a Telephone Consultation with your GP?

  • Did you know you can view your medical records if you have registered for Online Access?

  • We now have colouring books available for children. Parents please ask reception.

suggestionsComments & Complaints

We welcome all comments and suggestions about aspects of the practice which you like or feel could be improved. We have a suggestions box for this purpose in the waiting room.

If you have a concern about the care or service you have received, please ask at reception for a complaints leaflet or write to the practice manager David Williams.

Adelaide Medical Centre Complaints Leaflet

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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