Comments & Complaints
We welcome all comments and suggestions about aspects of the practice which you like or feel could be improved. We have a suggestions box for this purpose in the waiting room.
If you have a concern about the care or service you have received, please ask at reception for a complaints leaflet or write to the practice manager David Williams.
Adelaide Medical Centre Complaints Leaflet
The Health Service Ombudsman
The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:
- Getting it right
- Being customer focused
- Being open and accountable
- Acting fairly and proportionately
- Putting things right
- Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Write: Millbank Tower, Millbank, London SW1P 4QP.