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 ADELAIDE MEDICAL CENTRE NEWS



  • IMPORTANT INFORMATION ON CORONAVIRUS (COVID-19) FURTHER DOWN THIS PAGE

  • WE ARE NOW MOVING TO A SYSTEM OF PHONE TRIAGE FOR ALL OUR PATIENTS.  IF YOU ALREADY HAVE AN APPOINTMENT BOOKED THIS WILL BE CHANGED TO A PHONE CONSULTATION.  THE DR WILL TRY AND MANAGE YOUR CARE ON THE PHONE AND WILL ADVISE IF YOU STILL NEED TO COME INTO THE SURGERY.

  • IN ALL CASES: Do not come into the surgery if you have any symptoms however mild (eg Fever, new continuous cough) and follow latest advice to self isolate at home.

suggestionsComments & Complaints

We welcome all comments and suggestions about aspects of the practice which you like or feel could be improved. We have a suggestions box for this purpose in the waiting room.

If you have a concern about the care or service you have received, please ask at reception for a complaints leaflet or write to the practice manager David Williams.

Adelaide Medical Centre Complaints Leaflet

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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